GetReview Australia
Complete Onboarding Guide

Welcome & Getting Started

G'day and welcome to GetReview Australia! You've made a smart choice investing in your business's online reputation. Whether you run a café in Melbourne, a tradie business in Brisbane, or a medical practice in Perth, this platform will help you collect more positive reviews and manage your online presence like a pro.

What GetReview Australia Does for Your Business

GetReview Australia is your complete review management solution, designed specifically for Australian businesses. Here's what it can do:

• Collect More Reviews: Send automated SMS requests and use QR codes to make it easy for happy customers to leave reviews
• Manage All Reviews in One Place: See reviews from Google, Facebook, Yelp and more in a single dashboard
• Respond Faster with AI: Generate professional replies to reviews instantly using artificial intelligence
• Share Social Proof: Automatically post your best reviews to Facebook and Instagram
• Protect Your Reputation: Catch unhappy customers early with private feedback before they leave bad reviews

How This Guide Works

This guide is organised to help you get the most out of GetReview Australia. You can:

• Follow it step-by-step if you're new to review management
• Jump to specific sections using the table of contents
• Use the Quick Start Guide if you need results immediately

Australian Compliance & Best Practices

Understanding Your Dashboard

Your GetReview Australia dashboard is your mission control centre. Here's what you'll see when you first log in:

Main Navigation Areas

Key Performance Indicators (KPIs) to Watch

Your dashboard shows several important metrics that help you track your reputation management success:

Metric	What It Means	Good Target
Review Volume	Total number of reviews received this month	5-10% of your customer base
Average Rating	Your overall star rating across all platforms	4.0 stars or higher
Response Rate	Percentage of reviews you've replied to	80% or higher
SMS Success Rate	Percentage of SMS review requests successfully delivered	95% or higher

Managing Your Business Profile

Your business profile is what customers see when they interact with your review link and what appears on your Google Business Profile. Keeping this information accurate and up-to-date is essential for building trust and credibility with potential customers.

Accessing Your Profile Settings

1. Click on Profile in the left sidebar navigation
2. You'll see your business profile overview with all your key information
3. Click on any section to edit the details

Profile Sections Overview

Editing Business Information and Photos

Your business information appears on your review link and helps customers recognise and trust your business:

1. Navigate to Profile → Information and Photos
2. Click the Information tab
3. Update any of the following fields as needed

Profile Photo vs Cover Photo

Photo Type	Recommended Size	Where It Appears	Best Practice
Profile Photo	Square (500x500px)	Review link header, thumbnails	Use your logo or icon
Cover Photo	Rectangle (1200x400px)	Profile page banner	Use a professional photo of your business, products, or team

Managing Business Updates

Updates (also called "Posts" on Google Business Profile) are short announcements that appear on your profile. They're perfect for promoting events, news, or special offers.

Creating a New Update

1. Go to Profile → Updates
2. Click the + New Update button
3. Choose update type: News or Event
4. Upload an eye-catching image (1200x900px recommended)
5. Write your message (keep it under 150 words)
6. Set the date (events need start/end times)
7. Toggle Live to publish immediately
8. Click Save

Update Types

Always test your review link before going live:

1. Click the Preview button (eye icon at the top right of your Review Link settings)
2. Test both desktop and mobile versions
3. Try both positive and negative feedback paths
4. Make sure all your connected platforms are working

Using QR Codes

QR codes are brilliant for Australian businesses because they make it incredibly easy for customers to leave reviews on the spot. No typing, no searching - just scan and review!

Where QR Codes Work Best

• Retail counters: Perfect for cafes, shops, and service desks
• Restaurant tables: Especially effective for takeaway orders
• Tradie vehicles: Put them on your ute or van for job completion
• Medical practices: At reception or in waiting areas
• Beauty salons: At the payment counter

Accessing Your QR Code

1. Go to the Reviews section in your dashboard
2. Look for the QR code icon in the toolbar
3. Click to open Kiosk Mode or download the QR code

Kiosk Mode vs Downloaded QR Code

QR Code Printing Ideas for Different Business Types

Update Type	Best Use Cases	Example	Duration
News	Announcements, new products, achievements	"New winter blend featuring notes of chocolate and caramel!"	7 days (auto-expires)
Event	Special occasions, promotions, limited-time offers	"Valentine's Day special: Buy two lattes, get a free croissant!"	Until event date passes

Business Type	Where to Place QR Codes	Timing Strategy
Cafe/Restaurant	Table tents, receipts, takeaway bags	After meal completion, with the bill
Retail Shop	Shopping bags, receipts, counter display	At point of purchase
Tradie/Contractor	Vehicle signage, job completion forms	Immediately after job completion
Healthcare Practice	Reception desk, appointment cards	After consultation, not during waiting
Beauty/Wellness	Mirror displays, appointment reminders	End of treatment when client is happy

QR Code Best Practices

• Size matters: Print at least 3cm x 3cm for easy scanning
• Positioning: Eye level is best, avoid placing too low or too high
• Call to action: Add text like "Scan to leave us a review!"
• Test regularly: Make sure your QR codes still work as you update your review link
• Keep it simple: Don't clutter the area around your QR code

Sending Quick Review Requests

Quick requests are perfect for those moments when you've just served a happy customer and want to capture their positive experience immediately. It's like having a virtual assistant that can instantly send a professional review request.

When to Use Quick Requests

• Just completed a service: Perfect timing when customers are satisfied
• Customer compliments your business: Strike while the iron's hot
• End of appointment: Natural transition point for medical/beauty businesses
• After problem resolution: When you've turned a negative into a positive

How to Send a Quick Request

1. In the Reviews section, click the Quick Request button in the top right corner
2. Select your channel (Email or SMS)
3. Click Next
4. Enter the customer's name and contact details (mobile number for SMS or email address for Email)
5. Check the consent box (this is legally required in Australia)
6. Review the message template and personalise if needed
7. Click Send

Understanding Consent Requirements

Valid consent includes:

• Asking permission before sending: "Can I send you a quick SMS to leave us a review?"
• Including opt-out information in every message
• Respecting opt-out requests immediately
• Only sending review requests, not marketing messages

Messaging Channel Options

Channel	Status	Best For	Delivery Rate	Response Rate
SMS	✅ Available Now	Most businesses (default option)	98%+	15-25%
Email	✅ Available Now	Professional services, follow-up campaigns	95%+	10-20%
WhatsApp Business	🔜 Coming Soon	Younger demographics, service businesses	95%+ (estimated)	25-35% (estimated)

Customising Your Quick Request Message

Your default message template is professionally written, but you can personalise it for your business:

Sample Messages for Different Industries:

Business Type	Sample Message
Cafe	"Hi {{name}}, thanks for visiting us today! If you enjoyed your coffee & meal, we'd love a quick review: {{review_link}}. Reply STOP to opt out {{opt_out_link}}"
Hairdresser	"Hey {{name}}! Hope you love your new look! If you're happy with your cut, please leave us a review: {{review_link}}. Text STOP to unsubscribe {{opt_out_link}}"
Plumber	"Hi {{name}}, thanks for choosing us for your plumbing needs today. If we did a good job, a review would help us heaps: {{review_link}}. Reply STOP to opt out {{opt_out_link}}"

Quiet Hours and Timing

GetReview Australia automatically respects quiet hours (9 PM to 11 AM) to avoid annoying customers with late-night or early-morning messages. Messages sent during quiet hours are automatically queued and delivered at 11 AM in the recipient's time zone.

Sending to Multiple Customers

You can send quick requests to multiple customers at once:

1. Click Add Client to create additional rows
2. Fill in details for each customer
3. Ensure you have consent from all recipients
4. Send to all at once

Managing Review Campaigns

While quick requests are great for immediate opportunities, campaigns are perfect for systematic review collection. Think of campaigns as your automated review collection assistant that works even when you're busy serving customers.

When to Use Campaigns vs Quick Requests

Setting Up Your First Campaign

1. Navigate to Requests → Campaigns
2. Click Create New Campaign
3. Give your campaign a name
4. Choose your communication channel (Email or SMS)
5. Select your contact list ("Not Contacted" list or "All Contacts" to reach your entire customer base)
6. Pick one of your pre-created review request templates
7. Decide whether to send the campaign immediately or schedule it for a later date
8. Check the preview to make sure everything looks right
9. Click Send

Campaign Best Practices by Use Case

While campaigns in GetReview Australia follow a standard setup process, you can use them strategically for different business goals:

Use Case	Contact List Strategy	Timing Recommendation
Initial Launch	Use "Not Contacted" list or import recent customers from past 3-6 months	Send during business hours on Tuesday-Thursday
Ongoing Collection	Regularly add new customers to contact list and send weekly	Consistent schedule (e.g., every Tuesday at 10am)
Follow-up Reminder	Create list of non-responders from previous campaign	Wait 7 days after initial request before reminder
Post-Resolution	Manual entry of customers after complaint resolution	Send 2-3 days after issue is resolved

Contact List Management

You can add contacts in several ways:

Option 1: CSV Upload

Prepare a CSV file with the following columns:

• First Name (required) - Customer's first name
• Last Name (required) - Customer's last name
• Phone (required) - Mobile number including country prefix (e.g., +61 for Australia)
• Email (optional) - Customer's email address

Option 2: Manual Entry

Perfect for smaller lists or when you want to be selective about who receives requests.

Option 3: Integration Sync

Connect GetReview Australia with your existing customer management system for automatic updates.

Campaign Scheduling Best Practices

• Timing: Send campaigns on Tuesday-Thursday for best response rates
• Frequency: Don't send more than one review request per customer per month
• Personalisation: Reference the specific service or visit date when possible
• Follow-up: Send one gentle reminder 7 days after the initial request

Viewing & Managing Reviews

The Reviews section is where you'll spend most of your time in GetReview Australia. It's your command centre for monitoring what customers are saying about your business across all platforms.

Understanding Your Review Feed

Your review feed automatically imports reviews from all connected platforms:

• Google Business Profile: Imports instantly (within seconds)
• Facebook: Updates every 15 minutes
• Other platforms: Usually within 2-3 minutes of posting

Review Feed Filters

Use the filter options to focus on what matters most:

Filter	When to Use	Action Required
All Reviews	Daily overview check	General monitoring
Reviews Without Reply	Priority response management	Reply to all unreplied reviews

Review Priority System

Not all reviews need the same level of attention. Here's how to prioritise:

Understanding Review Patterns

Common patterns to watch for:

• Time-based patterns: Do you get more negative reviews on busy days?
• Service-specific patterns: Which services get the best/worst reviews?
• Staff-related patterns: Are certain team members mentioned frequently?
• Seasonal patterns: Do reviews change with seasons or events?

Managing Fake or Inappropriate Reviews

Unfortunately, not all reviews are genuine. Here's how to handle problematic reviews:

Identifying Fake Reviews:

• Generic language with no specific details
• Posted by accounts with no profile picture or history
• Multiple similar reviews posted in short timeframes
• Reviews that mention competitors or services you don't offer

Action Steps for Inappropriate Reviews:

1. Document the review with screenshots
2. Report through the platform's official channels (Google, Facebook, etc.)
3. Respond professionally if the review stays up
4. Focus on getting more legitimate positive reviews to dilute the impact

Click Send Reply

AI Reply Quality and Customisation

The AI learns from your business type and previous responses to generate appropriate replies. Here's what it considers:

• Review sentiment: Positive, negative, or neutral tone
• Specific issues mentioned: Service problems, staff praise, etc.
• Your business type: Different responses for cafes vs medical practices
• Australian language patterns: Uses appropriate local language and tone

Platform-Specific Reply Capabilities

Platform	Reply Method	Features
Google Business Profile	Direct API integration	Reply directly from GetReview Australia, edit/delete replies
Facebook	Direct link	Opens Facebook page for manual reply
Yelp	Direct link	Opens Yelp page for manual reply
Other platforms	Direct link	Copy/paste AI-generated response

Reply Templates by Review Type

Positive Reviews (4-5 Stars)

Negative Reviews (1-2 Stars)

Mixed Reviews (3 Stars)

Editing AI-Generated Responses

Always review and personalise AI responses before sending:

Response Time Best Practices

Review Type	Recommended Response Time	Why It Matters
Negative (1-2 stars)	Within 2-4 hours	Shows you care and can prevent escalation
Mixed (3 stars)	Within 24 hours	Demonstrates commitment to improvement
Positive (4-5 stars)	Within 48 hours	Shows appreciation and encourages return visits

Common Reply Mistakes to Avoid

Sharing Reviews on Social Media

Your positive reviews are powerful marketing content - and GetReview Australia makes it incredibly easy to share them on your social media channels. This feature turns your happy customers into your marketing team!

Why Share Reviews on Social Media?

• Social proof: Reviews are more trusted than self-promotional content
• Content creation: Solves the "what to post" problem for busy business owners
• Increased engagement: Review posts typically get higher engagement rates
• Customer retention: Seeing their review shared makes customers feel valued
• Attract new customers: Showcases real customer experiences to potential clients

Connecting Your Social Media Accounts

Before you can share reviews, you need to connect your business social media accounts:

1. Go to Settings → Integrations → Social Media
2. Click Connect Facebook Page and follow the prompts
3. Click Connect Instagram Business Account
4. Authorise GetReview Australia to post on your behalf
5. Test the connection with a sample post

How to Share a Review on Social Media

1. In your Reviews section, find a positive review (4-5 stars work best)
2. Click the Share button on the review card
3. GetReview Australia automatically generates an attractive post design with your branding
4. Customise the caption if desired (or use the auto-generated one)
5. Select which platforms to post to (Facebook, Instagram, or both)
6. Click Post and the review will be published immediately

Social Media Sharing Best Practices

Choosing Which Reviews to Share

Review Type	Should You Share?	Why/Why Not
5-star with detailed feedback	✅ Excellent choice	Provides specific social proof
4-star with positive comments	✅ Good choice	Shows authenticity (not all perfect)
5-star without text	⚠️ Use sparingly	Less engaging, lacks detail
3-star or below	❌ Don't share	Negative impact on brand perception

AI Automation Features

GetReview Australia offers two powerful AI automation features that can save you hours each week while maintaining professional customer engagement. These features work in the background, automatically responding to reviews and sharing your best customer feedback on social media.

Setting Up AI Auto Reply

AI Auto Reply works exclusively with your Google Business Profile reviews, automatically generating and publishing professional responses based on your preferences.

Configuration Steps:

1. Navigate to AI Agent from the left sidebar
2. Find the AI Auto Reply section
3. Toggle the switch to Enable
4. Select your preferred tone: Formal (professional language for corporate businesses, law firms, medical practices, financial services) or Informal (warm, approachable tone for hospitality, retail, cafes, salons, and most local businesses)
5. Choose your response length: Short (1-2 sentences for quick acknowledgment), Normal (2-3 sentences for balanced, professional response), or Long (3-4 sentences for detailed, personalized response)
6. Select your language (English by default, multiple languages available)
7. Click Save

How AI Auto Reply Works:

Step	What Happens	Timing
1. Review Posted	Customer leaves review on Google	Immediate
2. Detection	GetReview Australia detects new review	Within seconds
3. AI Generation	AI generates response based on your settings	1-2 minutes
4. Publishing	Response automatically posted to Google	2-5 minutes total

Setting Up AI Auto Share

AI Auto Share automatically selects your best reviews and posts them to your connected Facebook Page and Instagram Business Account, complete with professionally designed graphics and AI-written captions.

Configuration Steps:

1. Navigate to AI Agent from the left sidebar
2. Find the AI Auto Share section
3. Toggle the switch to Enable
4. Select your preferred tone: Formal (professional captions for corporate brands) or Informal (casual, engaging captions with emojis)
5. Choose your caption length: Short (1-2 sentences), Normal (2-3 sentences with relevant hashtags), or Long (detailed captions with hashtags and context)
6. Set your posting frequency: Once a day (daily posts at optimal times), Every 3 days (posts twice per week for balanced consistency), or Every 7 days (weekly posts, less frequent but still consistent)
7. Select your language
8. Choose which platforms to post to: Facebook, Instagram, Google
9. Click Save

Review Selection Criteria:

The AI automatically selects reviews based on these factors:

• Rating: Prioritises 5-star reviews (occasionally 4-star for authenticity)
• Content quality: Chooses reviews with detailed, specific feedback
• Recency: Prefers newer reviews to keep content fresh
• Variety: Rotates between different customer experiences
• Visual appeal: Selects reviews that will create engaging social posts

Caption Examples by Tone:

Managing Automated Content

Monitoring Auto Replies

Even with automation enabled, you should monitor AI-generated responses:

• Check your review feed daily for any auto-replies that need editing
• Look for patterns in review sentiment that might need human attention
• Watch for negative reviews that may require more personalised responses
• Adjust tone/length settings if responses consistently miss the mark

Reviewing Auto Shared Content

Keep track of what's being posted to your social media:

• Follow your business's Facebook Page and Instagram account
• Check posts weekly to ensure quality and brand alignment
• Respond to comments on shared review posts to boost engagement
• Monitor which posts get the most engagement (helps refine AI selection)

When to Disable Automation

Automation Best Practices

Practice	Why It Matters	Recommended Frequency
Review auto-replies	Ensure quality and catch any AI errors	Weekly spot-check (5-10 mins)
Check social media posts	Verify brand alignment and engagement	Weekly review
Respond to engagement	Comments on shared reviews need replies	Daily (2-3 mins)
Adjust settings	Fine-tune based on performance	Monthly optimization
Test manual overrides	Important reviews need personal touch	As needed for key reviews

Website Widgets

Website widgets are one of the most powerful features for converting website visitors into customers. They display your best reviews directly on your website, providing instant social proof to potential customers.

Why Website Widgets Matter

• Instant credibility: Visitors see real customer experiences immediately
• Higher conversion rates: Social proof increases conversion by up to 34%
• SEO benefits: Rich snippets help your website rank higher in Google
• Always current: Widgets automatically update with new reviews
• Professional appearance: Integrated design matches your website

Types of Widgets Available

GetReview Australia offers three main widget types to display your reviews on your website:

Setting Up Your First Widget

1. Navigate to Widgets from the main navigation menu
2. Choose your widget type from the tabs at the top: Carousel, Grid, or Pop-Up
3. Preview how the widget looks with your existing reviews in real-time
4. Click the Embed Widget button in the top right corner
5. Copy the generated embed code from the popup window
6. Paste the code into your website's HTML (where you want the widget to appear)
7. Save your website changes and refresh to see the widget live
8. Test on both desktop and mobile devices to ensure proper display

Widget Installation by Platform

Managing Business Hours

Accurate business hours are crucial for customer satisfaction. Nothing frustrates customers more than showing up to a closed business! GetReview Australia syncs your hours directly with Google Business Profile.

Setting Regular Hours

1. Navigate to Profile → Regular Hours
2. For each day of the week, toggle Open or 24 Hours
3. Set opening and closing times using the dropdowns
4. Click the + icon to add split shifts (e.g., lunch break closures)
5. Click Save at the bottom when finished

Adding Special Hours

Special hours let you inform customers about temporary schedule changes for holidays, events, or closures:

1. Go to Profile → Special Hours
2. Click + New Special Hour
3. Select the date from the calendar
4. Choose Closed or set custom hours
5. Click Save

Common Special Hours Scenarios:

Scenario	How to Handle	Advance Notice
Christmas Day	Mark as "Closed"	2 weeks ahead
Australia Day	Set special hours (e.g., 10am-2pm)	1 week ahead
Private Event	Mark specific date range as "Closed" or reduced hours	As soon as booked
Extended Hours (Sale)	Set longer hours for sale dates	1 week ahead
Emergency Closure	Immediately mark as closed, remove when reopening	As soon as possible

Profile Maintenance Checklist

Keep your profile fresh and accurate with this monthly maintenance routine:

Task	Frequency	Takes
Review business information for accuracy	Monthly	5 minutes
Update cover photo for seasonal relevance	Quarterly	10 minutes
Post business updates/news	Weekly	15 minutes
Add upcoming special hours	As needed	5 minutes
Verify regular hours still accurate	Monthly	3 minutes

Setting Up Your Review Link

Your review link is the most important part of GetReview Australia. It's the webpage your customers visit to leave reviews, and it needs to be set up properly to maximise your success.

Step 1: Upload Your Business Logo

1. Navigate to Settings → Review Link
2. Click on the Experience tab
3. Click Upload Logo and select your business logo file
4. Make sure your logo is clear and professional (PNG or JPG, max 2MB)

Step 2: Configure the Experience Filter

This is where GetReview Australia gets clever. The experience filter helps you direct happy customers to leave public reviews while capturing feedback from unhappy customers privately.

1. Choose your filter type (thumbs up/down, star ratings, or happy/sad faces)
2. Set the threshold - typically 4-5 stars go to public reviews, 1-3 stars go to private feedback
3. Customise the messaging for each path

Filter Options Explained:

Filter Type	Best For	Customer Experience
Thumbs Up/Down	Simple businesses (cafes, retail)	Quick and easy decision
Star Ratings	Service businesses (restaurants, hotels)	More nuanced feedback
Happy/Sad Faces	Healthcare, family services	Friendly and approachable

Step 3: Add Review Platforms to Your Review Link

Now you'll add the review platforms where customers can leave reviews:

1. Still in Settings → Review Link, click on the Sites tab
2. You'll see platforms that are already integrated (like Google) automatically appear here
3. Click Add Custom Integration to add additional review sites
4. Enter the platform name (e.g., "ProductReview.com.au")
5. Paste the URL of your business's review page on that platform
6. Click Save

Popular Review Platforms for Australian Businesses:

• Google Business Profile: Essential for all businesses
• Facebook: Great for local businesses
• TrueLocal: Popular Australian business directory
• Yelp: Especially popular in major cities like Sydney and Melbourne
• ProductReview.com.au: Australian product and service review site
• TripAdvisor: Essential for restaurants, cafes, and tourism businesses

Step 4: Customise Review Link Text Messages (Optional)

You can customise the text that appears on your review link pages.

Step 5: Additional Settings

The Other tab provides advanced privacy and compliance options:

Step 6: Preview and Test Your Review Link

Website Platform	Installation Method	Difficulty
WordPress	Add to Custom HTML widget or page builder	Easy
Wix	Use "Embed Code" element from Add menu	Easy
Squarespace	Add Code Block in desired location	Easy
Shopify	Edit theme code or use App Block	Moderate
Custom HTML	Paste directly into HTML where desired	Easy (if familiar with HTML)

Best Practices for Getting More Reviews

Now that you understand the tools, let's talk strategy. Getting consistent reviews requires more than just having the right software - it requires building a review culture in your business.

The Perfect Timing for Review Requests

Business Type	Best Time to Ask	Why This Works
Cafe/Restaurant	2-3 hours after meal	Customer has digested, still remembers experience
Retail	Immediately after purchase	Customer is excited about their purchase
Service Business	Within 1 hour of completion	Results are visible, satisfaction is high
Healthcare	24 hours after appointment	Allows time for treatment effects to be noticed
Tradies	Immediately upon job completion	Customer can see the finished work

Training Staff to Ask for Reviews

Your team is your frontline review collection force. Here's how to train them effectively:

The Perfect In-Person Ask

1. Gauge satisfaction first: "How was everything today?"
2. Make it easy: "We'd love a quick review! I can send you a link via SMS right now."
3. Get consent: "May I have your mobile number to send you the link?"
4. Send immediately: Use Quick Request while customer is still present
5. Thank them: "Thanks! It'll only take 30 seconds and really helps our small business."

Building a Review Collection Culture

The best businesses make review collection a natural part of their customer service:

• Make it visible: Display your QR code prominently at checkout/reception
• Add to receipts: Include QR code on printed receipts with a friendly message
• Email signatures: Add review link to staff email signatures
• Follow-up sequences: Set up automated campaigns for recent customers
• Thank you cards: Include QR code on thank you cards for high-value customers

Incentive Guidelines (What's Allowed in Australia)

Monthly Review Collection Targets

Set realistic goals based on your business size and customer volume:

Business Size	Monthly Customer Volume	Realistic Review Goal	Target Conversion Rate
Small (1-5 staff)	100-500 customers	10-25 reviews/month	5-10%
Medium (6-20 staff)	500-2000 customers	25-100 reviews/month	5-10%
Large (20+ staff)	2000+ customers	100+ reviews/month	5-10%

Troubleshooting & FAQs

Common Issues and Solutions

SMS Delivery Problems

Google Integration Issues

Review Not Appearing

Frequently Asked Questions

General Questions

Question	Answer
How much does GetReview Australia cost?	Pricing varies by plan. Visit www.getreview.com.au or contact sales@getreview.com.au for current pricing and package options tailored to your business size.
Can I cancel anytime?	Yes, GetReview Australia operates on flexible subscription terms.
Do customers see GetReview Australia branding?	Your review link is branded with YOUR logo. Small "Powered by GetReview" appears at the bottom.
How many review requests can I send?	Limits depend on your plan. Please check your account dashboard or contact support for your specific allowance details.
Is my customer data secure?	Yes. GetReview Australia uses bank-level encryption and complies with Australian privacy laws. We never sell customer data.

Technical Questions

Question	Answer
Which platforms can I import reviews from?	Google, Facebook, Yelp, TripAdvisor, Booking.com, Airbnb, Trustpilot, and more. Custom integrations available.
Can I export my review data?	Reviews are posted directly to their respective platforms (Google, Facebook, etc.). GetReview Australia displays and manages these reviews but doesn't store them independently.
Does the widget slow down my website?	Widgets are designed to load asynchronously to minimise impact. However, like any third-party content, they may have a small effect on page load times. The impact is typically minimal and worth the conversion benefits they provide.
Can I use GetReview Australia on mobile?	Yes! The platform is fully mobile-responsive. Access from any device with a web browser.
What happens to reviews if I cancel?	Reviews remain on their original platforms (Google, Facebook, etc.).

Need More Help?

Glossary of Terms

Term	Definition
Quick Request	Feature for sending immediate review requests to individual customers via SMS or email
Campaign	Bulk review request sent to multiple customers at once, can be scheduled or sent immediately
Experience Filter	First screen customers see on review link, directs happy customers to public reviews and unhappy customers to private feedback
Review Link	Your custom branded webpage where customers can choose which platform to leave a review on
QR Code	Scannable code that opens your review link instantly on smartphones, perfect for in-person review collection
Widget	Embeddable code that displays your reviews on your website (Carousel, Grid, or Pop-Up styles)
AI Reply	Automatically generated professional response to reviews using artificial intelligence
Integration	Connection between GetReview Australia and other platforms (Google, Facebook, etc.) for automatic review importing
Custom Integration	Manually added review platform link that appears on your review link but doesn't auto-import reviews
Kiosk Mode	Full-screen display of your QR code designed for tablets at reception desks or counters
Response Rate	Percentage of reviews you've replied to (important for SEO and customer perception)
Opt-Out Link	Mandatory link in SMS messages allowing customers to unsubscribe from future communications (Australian law requirement)
Quiet Hours	Time period (9 PM - 11 AM) when SMS messages are automatically delayed to avoid disturbing customers
Review Feed	Main dashboard view showing all your reviews from all connected platforms in chronological order
Social Proof	Psychological phenomenon where people trust businesses that others have positively reviewed