How to respond to negative reviews
A step-by-step guide to replying calmly and professionally, with examples you can adapt for your own business.
Coming soon
Resources
Free reputation tools for Australian local businesses
Practical reports and guides to help you understand what customers are saying about you online, and what to do about it.
Free report
Free Negative Reviews Report
A single bad review can cost you customers who never even call. Find out what your unhappy customers are saying on Google, spot the patterns behind them, and see where to focus first.
What your report covers
- Your negative Google reviews gathered in one place
- The recurring themes and complaints behind them
- Which reviews are still waiting for a reply
- Practical next steps to protect your star rating
How it works
- Search for your business by name, exactly as it appears on Google.
- Enter your email address and accept the privacy policy.
- Check your inbox. Your report usually arrives within a few minutes.
More resources on the way
We’re building a library of free tools and guides for local business owners. Here’s what’s coming next.
Review request templates
Ready-to-use SMS and email wording that makes it easy for happy customers to leave a review.
Coming soonGoogle Business Profile checklist
Everything to check on your profile so you show up in local search and Google Maps.
Coming soonFrequently asked questions
Is the Negative Reviews Report really free?
Yes. There is no cost and no credit card required. Just search for your business and enter your email address.
How long does it take to receive my report?
Most reports arrive in your inbox within a few minutes. If you can’t see it, check your spam or promotions folder, or contact support@getreview.com.au.
Will this change anything on my Google Business Profile?
No. The report only looks at reviews that are already publicly visible. Nothing is posted, edited or replied to on your behalf.
What happens to my email address?
We use it to send your report and may contact you about GetReview. You can unsubscribe at any time. Read our privacy policy for full details.
Can I remove negative reviews from Google?
Only Google can remove a review, and only if it breaches Google’s policies, such as spam, fake content or offensive language. For genuine negative feedback, a prompt and professional reply, together with a steady flow of new positive reviews, is the most effective way to protect your reputation.
Ready to turn feedback into growth?
GetReview helps you collect more reviews, reply faster and get found in local search. Try it free for 7 days, no credit card required.